Terms:
Zappers constantly change channels and watch pieces of shows instead of concentrating on one. (74)
Loyals pick their favorite shows and give themselves over fully to them. (74)
Casuals may have a favorite set of television programs but only watch when they have nothing better to do and actually remember. (74)
Concept:
The media industry must know its viewers in order to attract them.
Arguments:
-Interactive television should and will be designed for zappers. (75) –Phillip Swann
-On the contrary, loyals are more valuable than zappers. (76) –Jenkins
-Evidence: Initiative Media did a study that showed that loyals have a higher rate of brand recall, which means advertising is absorbed more by loyals. Because of this and other research, advertisers realize that they need to invest money during shows with high favorability and not during shows with high ratings. (76)
Therefore, new Concept:
The goal of the media industry is to attract loyals, slow down zappers, and turn casuals into fans. (76)
Example:
Concept: American Idol wants a large audience and must use knowledge of television viewers to appeal to their wants.
Arguments:
-Attract loyals to create a large audience.
-Evidence: Satisfactory entertainment experiences pull in long-time viewers. (77)
-Evidence: Serialization rewards those who keep coming back. (77)
-Evidence: Cliffhangers leave loyals hooked to tune in to the next episode. (77)
-Slow down zappers to expand large audience.
-Evidence: Short, highly emotionally charged units attract zappers’ attention. (77)
-Evidence: Sometimes an entire show is dedicated to recapping the season so that zappers can see what they have missed and get hooked on the remainder of the season. (77)
-Turn casuals into fans to expand audience viewing.
-Evidence: Short recaps and updates in every episode catch the casual viewer up and draw them into the rest of the season. (77)
-Evidence: Unresolved elements pull casuals to a more committed relationship with the show. (77)
Therefore, new Concept:
American Idol is designed to support and sustain multiple levels of engagement. (77)
...I'm a casual... and the marketing strategies work on me
